MrToys.com LLC owns All The Sites Above - All Policies Below Are The Same For Each Site:
1. Payment policy: We accept, Discover, Visa, MasterCard, American Express,
PayPal and US POSTAL Money Orders. Personal Checks will not be processed
& will be destroyed & not sent back to you - this is due to people bouncing
checks. Your US Postal Money Order must clear our bank account before an
item is shipped. Contact us for email address for PayPal.com, the item must
ship to the confirmed PayPal.com address or we will not process your order.
Please contact us where to send your US Postal Money Order.
2. Payment security: MrToys.com uses a secured gateway for all our transactions
for our customers security and peace of mind.
3. Shipping policy: Each manufacturer featured on our web sites listed at the top
of the page uses their own shipping company, All order over $100 require a signature.
On the average most orders take approx 5 to 10 business days, in some cases it can be less or more - EXCEPT Baby Bedding Orders which are 2 to 4 weeks or if
the product page specifically states an approx shipping time frame. If you do not
receive your order in 2 weeks except if it is baby bedding or the specifically stated time frame , please email us or call Mon - Fri at 1-973-551-1429 -
10:30am to 5:30pm EST & we will investigate on why the delay & get back to you
as soon as we can. Currently we only ship to the 48 states of the Continental USA.
4. Damaged products after shipment: MrToys.com must be notified within 2 days of
any damaged packages, preferably same day of delivery at mrtoys_com @ yahoo.comor
1-973-551-1429 - Mon - Fri 11:30am - 5:30pm EST & Weekends Email Only - mrtoys_com @ yahoo.com And the customer must immediately notify the shipper Fedex, UPS, DHL or
USPS & put in a claim for the damaged product.
5. Returns & Credits: All returns must be authorized by us - mrtoys_com @ yahoo.com.
Every product sold on our web sites has a different return/credit policy all
depending on the manufacturer's policy. Most products return policy is listed
below, if not all sales are final unless cancelled within 8 hours of placing
the order. To find out more info please contact us mrtoys_com @ yahoo.com to
find out that product/manufacturers return/credit policy. Also any product
refused or returned, the customer is responsible for all freight charges plus
a 20 - 25% re-stocking fee depending on the mnfrs policy. All returns must be
in the original packaging in excellent condition. Anything opened, cannot be
returned unless defective. You cannot return an item once you open it & you do
not like it. Any order returned without authorization will be refused. If our shipper's cannot deliver to you after 3 attempts, and it is returned, the customer
is responsible for 25% re-stocking fee & our shipping cost to you even if it was
free at the time & the shipping cost back to the warehouse or our store.
6. Communication policy: MrToys.com LLC is growing company, thanks to our new &
returning customers. If a customer has a question about anything, we will always
try to get back to you within 24 to 48 hours during business hours (Weekends Or Holidays Not Included).
7. Liability policy: We are not liable for any manufacturer defect of a product
we sell or is not liable for any injury caused by the products we sell here.
You must get in touch with the manufacturer or we can put you in touch with the manufacturer. MrToys.com LLC is only a broker of toys and games etc.. We are bringing
together people and great quality toys etc..
8. Quality policy: We only look for quality - well made products to sell. We may
not have the biggest selection of products, because we care about the quality of
the products we sell on our web sites .
9. Additional Products: We are adding new quality products to our online store every
week. So if you don't see something you are looking for, email us mrtoys_com @ yahoo.com
or check back with us every so often.
10. Investors: MrToys.com LLC - If you are interested in a franchise opprtunity, please
contact us at 1-973-551-1429
11. Telephone Orders: If you are not comfortable in ordering online, we do take orders
over the phone . If you receive a recording, please leave your name and phone number
and customer service representative will return your call as soon as possible. Please
have your credit card available at the time of the call. 1-888-4MR-TOYS or NJ
callers call 1-973-551-1429
12. Orders can be cancelled only if an order has not been shipped and we are notified
within 8 hours of ordering. If You cancel the order after the 8 hours, the
specific manufacturers product return policy listed below on this page applies, if it is not listed on this page, then our standard return policy applies - which is
20% - 25% re-stocking fee plus our cost of shipping the item to you even though
it may be free to you at the time of the order & the shipping expense back to the warehouse & the cost of the shippers call tag. If the item is returned it must not
have never been opened & in re-sellable condition or you will be charged the full
cost of the item.
13. If an item has been delivered & opened up it cannot be returned unless defective.
14. If an item ships to you & the shipper tries 3 times to deliver & you are not there
to take delivery & it comes back to our store or the manufacturer, you are responsible
for all shipping charges even if there was free shipping on that order - that only counts if you take delivery of the item. Also you will be responsible for
a 20% - 25% re-stocking fee.
15. Prices in our retail store may vary from our online toy store.
16. Out Of Stock - When a Manufacturer says, an item is going to be in on a certain date,
we cannot guarantee for sure it will be back in stock on that date due to
un-forseen circumstances.
17. Discontinued - Means when an item is no longer available from the manufacturer
and can no longer be purchased. We may keep some discontinued items up on our sites
just in case the manufacturer decides to bring back the item.
18. Any Order Cannot be guaranteed for Christmas delivery. A lot of our products ship
from the mnfr & we have no control over their order process time & we have no control
over the shipping companies to guarantee any shipments especially for Christmas delivery. If you ordered & your order arrives after Christmas you cannot just cancel
your order or refuse your order or you will be charged any re-stocking fee's & pay
the shipping costs to you & back to the warehouse even if the product has free shipping. You can call us to find out which items ship from the mnfr & which ship
from our store at 1-888-4MR-TOYS.
19. Additional Definitions:
Sold Out = Out Of Stock But We Have No Idea When It Is Coming Back
Out of Stock = None In Stock
Discontinued = None In Stock & No More Will Be Made
Pre-Order Out Of Stock = Order Ahead Of Time Because This Product Is Hot If
You Want To Have It When It Comes Back In Stock.
20. SECURITY & PRIVACY
Payment Security
Payments to us are transacted over a secure server with the latest encryption technology to protect you. Encryption of your credit card number and expiration date via our secure server is actually safer than doing business by telephone or fax according to credit card security experts. Our promise is that your credit card information will never be shared, sold or given to anyone outside our company.
How important is a SECURE server and how do I know if I’m on one?
When you send email, credit card and web information across the Internet, is it normally clear text, that is to say anyone whose chose to make the effort to intercept it, may be able to and could read it. (that is a felony violation of federal law, with SEVERE penalties). Assuming someone wanted to take the risk, you could further retard their felonious efforts by encrypting (scrambling) your transmission. When you use the web this can all be done automatically for you when you attach to a secure server. You should see a gold colored padlock on the bottom of the browser window (varies with browser).
What if I don't see a padlock, is it still a secure site?
Not necessarily. If a web page uses frames, a secure window may be displayed without adding the secure icon in the status bar. To determine if the page is secure, right click in the frame next to where you are entering your credit card number and select (left-click) properties from the short-cut menu. You will see a property page which describes the protocol. If is says HyperText Transfer Protocol with Privacy, you can click on the Certificate button and get information about who owns and operates the server from there.
Privacy - Use of Your Information
When you place an order, we'll ask you for your name, email address, phone number and mailing address. This information allows us to process and fulfill your order and to notify you of your order status.
We promise that the information we collect on you by email or in order processing is used for internal purposes only. Your personal data, email address and credit card information will not willingly be shared with any source or organization outside MrToys.com LLC. This promise applies to you or anyone you choose to “email our site to a friend”.
21. We do not ship Internationally.
Individual Manufacturer Warranty And Return Policy:
Baggallini Return Policy:
All sales are final unless defective & we must be notified within 30 days.
Chocolate, Candy And Food Return Policy:
CLAIMS FOR DAMAGES
All merchandises leaves the warehouse/store in perfect condition. It then becomes the BUYER'S RESPONSIBILITY to claim for damages with UPS or the delivering carrier. We are not responsible for chocolate melting and other problems.
No return of chocolate, candy and food is accepted, under any circumstances.
All Sales Are Final
Software And Video Game Return Policy
All sales are final
Badger Return And Damage Policy:
Badger's Return Policy States:
Return merchandise will not be accepted unless authorized, in writing, by a factory representative. Returned merchandise is 30% re-stocking fee plus freight. Merchandise over three months old cannot be returned. Shopworn, ticketed, floor samples, damaged, discontinued, or closeout merchandise will not be accepted for return.
Once an RA# is obtained from a factory representative, product can be returned to:
Badger Basket Company
ATTN: Returns Department
406 Maple Street PO Box 227 Edgar WI 54426
Berchet Return Policy:
All sales are final unless defective & we must be notified within 30 days.
Big Toys Return And Damage Policy:
Due to the mnfr's return policy, this is not a returnable item. You cannot return this item if you get it & do not like it for whatever reason. If it should be defective, it will be replaced either by an entire new unit or a replacement of the defective part to be determined by the manufacturer. All decisions regarding returns are made by the manufacturer & must go through their warranty process. If damaged in shipping, we must be contacted immediately and the original carton and packaging should be kept for inspection by the shipping company. If the box is damaged by delivery, please refuse.
Carrera Return Policy & Warranty:
All Sales Are Final
You cannot return because you decide you do not like it after you receive the item.
If there is a defect you must notify customer service at Carrera. Their customer service information & warranty comes with every set. Carrera Customer Service (609) 409-8510.
Carrera Has A 2 Year Parts Warranty.
Dexton Return Policy:
All Sales Are Final
Returns for damaged merchandise may be returned for credit or exchange ONLY with MrToys.com And Dexton's written authorization. Non-defective, unauthorized returns are not accepted.Return Authorization Number must appear on all correspondence and packing lists. Claims must be made within 1 week of customer's receipt of goods. All returns must be shipped prepaid freight by the customer. 30 Day warranty.
To Contact MrToys.com Call 973-551-1429 10am - 6pm EST
Dress Up For Kids Return Policy:
Due to the nature of this product All Sales Are Final Unless Damaged From Delivery or you were sent the incorrect item, and We Must Be Notified Within 24 Hours:
To cancel a dress up for kids order, you must call us 8 hrs after the order was made at 973-551-1429 or email us at mrtoys_com @ yahoo.com to stop the shipment. Once the order is shipped, we cannot cancel the order & recall UPS or Fedex. Any refused orders have a 20% re-stocking fee & you pay the cost to you & the freight back to the warehouse. Any orders shipped back to the warehouse without a return authorization will be refused & shipped back to you. You will be responsible for the shipping charges & if it is damaged in shipment back to you again you are responsible. The only way a product will be taken back is as an exchange because you received a wrong item, wrong size, or the product was damaged. We stand by these high quality items so in most cases a return is unlikely but we do understand that problems can arise.
Double Decker Train Tables Return Policy:
Due to the size of this product All Sales Are Final Unless Damaged From Delivery or you were sent the incorrect item, and We Must Be Notified Within 24 Hours:
To cancel a double decker train table order, you must call us 8 hrs after the order was made at 973-551-1429 or email us at mrtoys_com @ yahoo.com to stop the shipment. Once the order is shipped, we cannot cancel the order & recall UPS or Fedex. Any refused orders have a 25% re-stocking fee & you pay the cost to you & the freight back to the warehouse. Any orders shipped back to the warehouse without a return authorization will be refused & shipped back to you. You will be responsible for the shipping charges & if it is damaged in shipment back to you again you are responsible. The only way a product will be taken back is as an exchange because you received a wrong item, or the product was damaged during shipping.
Electronic Games Return Policy:
All Sales Are Final Unless Defective - Includes All:
Electric Football, Baseball, Horse Racing, Racing Car Sets, Bowling Sets And Other Electronic Toys.
If there is a defect please notify us ASAP. If it is damaged upon delivery please notify us in 48 hrs.
Email Us Or Call 973-551-1429 Mon - Fri: 10am to 6pm EST
Feenix Toys And Ride On's - Return And Damage Policy:
On Feenix products all sales are final unless the item is damaged on delivery or defective. Please let us know within 2 days what the problem is and we can issue you an return authorization if damaged by delivery or defective only. Also any damages or non-working part will be replaced.
Foundations Quad Strollers:
All damages due to shipping must be reported within 2 working days of receiving the order and will be replaced by new product. All other returns must have prior authorization and be returned within 14 days of shipment and be in mint condition with original carton and are subject to a 35% restocking charge plus shipping charges both ways. You must call us for a return authorization at 973-551-1429 Mon - Fri 10am to 6pm EST.
Graco Return Policy:
If a package is received damaged when delivered, DO NOT ACCEPT the package, Call MrToys.com 973-551-1429 & inform us of the situation. If after you receive the package & open it up & it is damaged, call MrToys.com 973-551-1429 to set up a return. UPS will be called to inspect the package & pick it up. Your product that was damaged will be replaced by a new one. If you receive the product & for whatever reason you do not like it, etc... and you want to send it back, you must Call MrToys.com 973-551-1429 for a return authorization & you will be charged a 20% re-stocking fee plus freight to return the item to the warehouse. That is what MrToys.com is charged to return products except in the case of damaged products.
Guidecraft Return Policy:
All freight claims must be reported within 2 working days of receiving the order. All returns must have prior authorization and be returned within 14 days of shipment and be in mint condition with original carton. Returns are subject to a 20% restocking charge plus you pay the shipping cost to you even though they were free at the time of the order & shipping costs back to the warehouse. Any refused orders have the same charges.
Injusa Return And Damage Policy:
Due to the mnfr's return policy, this is not a returnable item. You cannot return this item if you get it & do not like it for whatever reason. If it should be defective, it will be replaced either by an entire new unit or a replacement of the defective part to be determined by the manufacturer. All decisions regarding returns are made by the manufacturer & must go through their warranty process. If damaged in shipping, we must be contacted immediately and the original carton and packaging should be kept for inspection by the shipping company. If the box is damaged by delivery, please refuse.
InStep And Schwinn Return Policy:
All damages due to shipping must be reported within 2 working days of receiving the order and will be replaced by new product. All other returns must have prior authorization and be returned within 14 days of shipment and be in mint condition with original carton and are subject to a 25% restocking charge plus you pay the shipping cost to you even though they were free at the time of the order & shipping costs back to the warehouse. Any refused orders have the same charges. If for whatever reason you receive the products & you don't like it must be in mint condition in the original box to be able to return it & the above 25% restocking charge applies plus you you pay the shipping cost to you even though they were free at the time of the order & shipping costs back to the warehouse. You must call us for a return authorization at 973-551-1429 Mon - Fri 10am to 6pm EST.
Kettler Warranty:
Kettler Warranty provides a 3 year residential & a 1 year institutional warranty against manufacturers defect and will replace any missing part(s), free of charge, with proof of purchase. This warranty does not include damage caused by neglect, misuse, accident, or normal wear as well as damage during shipment. Any changes or modifications to Kettler products automatically voids the warranty.
Kettler Return Policy:
All freight claims must be reported within 2 working days of receiving the order. All returns must have prior authorization and be returned within 14 days of shipment in mint condition. Returns are subject to a 25% restock charge plus you pay the shipping cost to you even if they were free at the time of the order & shipping costs back to the warehouse. Any refused orders have the same charges.
KidKraft Return Policy:
All freight claims must be reported within 2 working days of receiving the order. All returns must have prior authorization and be returned within 14 days of shipment and be in mint condition with original carton. Returns are subject to a 20% restocking charge plus you pay the shipping cost to you even though they were free at the time of the order & shipping costs back to the warehouse. Any refused orders have the same charges.
Lionel Return Policy & Warranty:
All Sales Are Final
You cannot return because you decide you do not like it after you receive the item.
If there is a defect you must notify customer service at Lionel. Their customer service information & warranty comes with every set. By Phone 586-949-4100
Technical Services repair techs are available Wednesday – Friday from 10 am to 5 pm. ET at ext. 1360 to answer technical repair questions concerning specific product requiring service. Lionel Has A 1 Year Warranty.
Miggle Return Policy:
All Sales Are Final
You cannot return because you decide you do not like it after you receive the item.
If there is a defect you must notify customer service at the mnfr Miggle (877)791-6644 within 30 days. Claims for freight damaged merchandise must be made through Miggle Toys WITHIN 7 DAYS by calling our toll free number (877)791-6644. All claims other than freight damage must be made with Miggle within 30 days.
Morgan Cycle
All Sales Are Final Unless Defective
All freight claims must be reported within 2 working days of receiving the order. All returns must have prior authorization and be returned within 14 days of shipment and be in mint condition with original carton. Returns are subject to a 25% restocking charge plus you pay the shipping cost to you & shipping costs back to the warehouse. Any refused orders have the same charges.
MTH - RailKing Return Policy & Warranty:
All Sales Are Final
You cannot return because you decide you do not like it after you receive the item.
If there is a defect you must notify customer service at MTH - RailKing and they will take care of you. Their customer service information & warranty comes with every set. Telephone Customer Service At MTH - RailKing 410-381-2580
Click Here To Fill Out Their Online Service Form: http://www.mth-railking.com/service/servapp.asp
Peg Perego Return Policy:
All Sales Are Final
You cannot return because you decide you do not like it after you receive the item.
If there is a defect you must notify customer service at Peg Perego:
USA Ride-On Vehicle Customer Service: (800) 728-2108
USA Spanish-Speaking Customer Service: (800) 225-1558
If the item looks damaged upon shipment - Please refuse the item, if you accept a damaged box, please notify us within 2 days at 973-551-1429 during business hours.
Plush Rockers Return Policy:
PLEASE READ EVERYTHING CAREFULLY
All freight claims must be reported within 2 working days of receiving the order. All returns must a RETURN AUTHORIZATION NUMBER. YOU MUST CALL MRTOYS.COM TO GET A RETURN AUTHORIZATION NUMBER. Please call us for assistance and/or replacement merchandise. SAVE ALL CARTONS and packaging material or claim may be denied. All merchandise must be returned in it's original packaging. If merchandise or merchandise packaging has been defaced or damaged by customer, credit may be denied. PLEASE CHECK YOUR MERCHANDISE CAREFULLY. Returns are subject to a 20% restocking charge plus you pay the shipping cost to you even though they were free at the time of the order & shipping costs back to the warehouse. Any refused orders have the same charges.
Radio Flyer Policies:
Radio Flyer Return Policy And Damages - All sales are final, if there are any damages upon receipt of your order, you will receive a replacement part at no additional cost. Please contact us and we will promptly assist you. Parts for Radio Flyer items can be handled directly by Radio Flyer Customer Service, phone 800-621-7613
To cancel a Radio Flyer order, you must call us before 8 hrs after the order was made at 973-551-1429 to stop the shipment. Once the order is shipped, we cannot cancel the order & recall UPS or Fedex.
Scalextric Return Policy & Warranty:
All Sales Are Final
You cannot return because you decide you do not like it after you receive the item.
If there is a defect you must notify customer service at Scalextric. Their customer service information & warranty comes with every set.
Scalextric Has A 90 Day Warranty.
Schoenhut Toy Piano's And Other Schoenhut Products:
All Sales Are Final
If there is a defect please notify us within 48 hours. If it is damaged upon delivery please notify us in 48 hrs.
Schoenhut Manufacturing Warranty Is 30 Days
Email Us Or Call 973-551-1429 10am to 6pm EST
SVAT RETURN POLICY
All SALES ARE FINAL EXCEPT FOR:
RETURN POLICY FOR ITEMS THAT COME DAMAGED:
1. To return goods to SVAT Electronics, you MUST first request a Return
Authorization (RA#) number from Mrtoys.com or PrimeTimeBaby.com via phone or email prior to returning the goods. Goods without an RA number will be rejected.
2. Any goods, which are returned to SVAT Electronics without an official Return Authorization number, will be sent back to the customer at their expense. An RA Number can be obtained by calling us or emailing us at mrtoys_com @ yahoo.comor 1-888-467-8697.
3. A single RA number can be issued for one or more products being returned in the same shipment from the same location.
4. All products being returned must display the RA Number clearly on the shipping carton, NOT on the product.
5. Issuing of an RA number does not guarantee the acceptance of stock if other criteria is not met. The goods remain the property of the buyer/Customer until it is accepted by SVAT Electronics as a valid return.
6.Products must have a manufacturers defect in order to be accepted. Items that have been exposed to water, dropped or physically tampered with will not be accepted as a return.
RETURNS FOR CREDIT
1. Returns for Credit must still have a valid RA number. You can obtain one by emailing us or calling us at mrtoys_com @ yahoo.comor 1-888-467-8697.
2. Items returned that are in working condition will subject the Customer/Buyer to a 20% restocking fee.
3. Freight charges will not be credited unless due to a shipping error.
4. All products returned from a customer must include original packaging.
5. SVAT Electronics reserves the right to reject any stock that has obviously been used or damaged.
6. The Customer will pre-pay freight charges for goods to be returned to SVAT Electronics.
RETURN OF FAULTY PRODUCT
1. Faulty goods returned will be repaired or replaced with the same or equivalent product depending on available stock.
2. Where possible, SVAT Electronics will replace the faulty goods with an identical item. However where some goods cannot be replaced due to being a discontinued line the current equivalent model will be sent instead.
3. The Customer will pre-pay freight charges for goods to be returned to SVAT Electronics.
4.SVAT Electronics will pay freight back buyer/customer when they are shipping the repaired/new item.
Thomas Trains By Learning Curve and RC2 And Other RC2 - Learning Curve Products
Including John Deere Products - Policies and Return Policy:
Items shipping directly from them, may take 10-14 business days. Some items
ship from us and will take 5-1o business days.
You can call us for that info at 1-973-551-1429.
All freight claims must be reported within 2 working days of receiving the order.
All returns must have prior authorization and be returned within 14 days
of shipment and be in mint condition with original carton and not opened.
If the item has been returned & we deem it was opened you will pay the full
amount of the item & will not be credited. Returns with proper authorization are subject to a 25% restocking charge plus you pay the shipping cost
to you even if they were free at the time of the order & shipping costs back
to the warehouse. Any refused orders have the same charges. If an item has been delivered & opened up it cannot be returned unless it is defective.
Thomas Warranty As Of 3/1/05:
Limited Warranty and Warranty Period When we use the terms "we," "us" and "our,"
we are referring to the RC2 Company, and when we use the terms "you" and "your" we mean the original end-user customer.
Our products are guaranteed to be free from defects in material and workmanship
under normal and intended use for a period of 90 days from the date of your purchase.
Repair/Replacement/Credit If the product fails to meet RC2's limited warranty
during the warranty period, RC2 will, at their option, repair or replace the
product free of charge, or provide you with a credit equal to the purchase price of the defective product.
What Our Limited Warranty Does Not Cover We offer this limited warranty only when
the product is used by the original end-user customer. We offer no other warranty.
Additionally, while our warranty is excellent, there are other limits to it. We offer NO WARRANTY in cases of damage in transit, inadequate care, abuse, abnormal use,
misuse, accidents, normal wear and tear, damage due to environmental or natural elements,
failure to follow product instructions, immersion in water (except for products specifically
identified by us in writing as intended for water use), battery leakage or improper
storage or maintenance of the products.
Disclaimer of Other Warranties THE EXPRESS WARRANTIES IN THE PRECEDING SECTION ARE
EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES. However, to the extent applicable
law does not permit disclaimers of certain implied warranties, such warranties are limited to the warranty period identified above. Some states and countries do not
allow limitations on how long an implied warranty lasts, so the above limitations
may not apply to you.
Limitation on Damages IN NO EVENT SHALL WE BE LIABLE FOR INCIDENTAL, COMPENSATORY,
PUNITIVE, CONSEQUENTIAL, INDIRECT, SPECIAL OR OTHER DAMAGES. OUR AGGREGATE LIABILITY
WITH RESPECT TO DEFECTIVE PRODUCTS IS LIMITED TO THE MONIES PAID TO US FOR THE DEFECTIVE GOOD. Some states and countries do not allow the exclusion or limitation of
incidental, consequential or other damages, so the above limitation or
exclusion may not apply to you.
If you don't see a return policy on this page, or you have further questions please
email us at mrtoys_com @ yahoo.com or call us at 1(888) 4MR-TOYS
Bicycles